Are you really facing difficulties in rectifying your CIBIL report? You’ve raised online disputes multiple times, but every time, CIBIL dismissed your dispute ID without correcting the actual error and requested you to contact the respective lending institute for necessary correction. Normally, when you raise an online dispute or write a complaint in CIBIL, these matters are handled by their customer care executive. If they are unable to resolve your queries or make a delay in response, then you should escalate your concern to a higher authority, through CIBIL email IDs, such as CIBIL’s nodal officer and escalation desk.
Since they are more experienced officers in handling consumer grievances, they will prioritize looking into the matter and resolving the error in your CIBIL report accordingly. You can contact them via email. In this article, we have provided their email addresses and discussed the grievance redressal process.
Initiate an online dispute:
One important point to consider is that before escalating your complaint to a higher authority, you have to initiate an online dispute in TransUnion CIBIL. Without a prior complaint ID, the grievance desk’s officer will not address your complaint. There are primarily two methods to raise an online dispute with CIBIL.
1. Online dispute by logging into your CIBIL portal:
In this method, you should first register with TransUnion CIBIL, providing your KYCs and contact details. After completing the registration process, you can log into your CIBIL portal using your CIBIL User ID and password. Inside your CIBIL portal, there is an option to ‘Raise a Dispute.’ Make corrections to all incorrect information with the correct details and submit the dispute. During this process, you will receive a Dispute ID beginning with CDS…
2. Online dispute through writing a complaint letter:
In this process, you can describe the specific issue in words and attach supporting documents that align with your claim. Upon successful submission of the complaint, a Service Request Number will be generated. Be sure to save both the Dispute ID and Service Request Number for future reference in case of grievances.
Register an online grievance:
There is an option to register an online grievance in CIBIL on their website; https://www.cibil.com/complaints-escalation-procedure/. You can expect an response within 15 days from CIBIL grievance desk.
Send an email to CIBIL’s Nodal Officer& Escalation Desk:
If your concern remains pending even after following all the above-mentioned channels, escalate your issue to the TransUnion CIBIL’s Principal Nodal officers, Mr. N Pohare, or Escalation Desk by sending an email to them.
CIBIL Nodal Officer:[email protected]
CIBIL Escalation Desk:[email protected]
Here, in the email, you can describe the problem in your CIBIL report, and don’t forget to mention the prior Dispute ID and service Request Number. They will prioritize your complaint and resolve it based on confirmation from the concerned lender.
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