A poor CIBIL report may lead you to get your loan or credit card application rejected. CIBIL-related problems are common issues nowadays; many people are suffering. The best part is that you can rectify almost every CIBIL-related problem with the correct guidance. We will explain here “How to correct CIBIL report and increase CIBIL score?”.

There are different types of errors in the CIBIL report as we have seen in our customer’s report. Usually, there are two major issues with the customer’s credit information report.

1. Default on the payment.
2. Inaccurate information reflecting on the customer information report.

The first problem is made by the customer. CIBIL score goes down due to irregular payment. The customer’s bad credit habit makes CIBIL score very poor. We have detail information in our previous article. Please click on the below link to know more

How to improve the CIBIL score 

Some reasons for the mistake in the CIBIL report:

• Bank or credit institution sends wrong information to the CIBIL.
• Bank or credit institutions did not send a report to the CIBIL.
• Data mixing – Some time two customer data mixed up due to the same name or few major data similarities.
• Forgery- Someone may put your documents to the credit institution and make fraud to get the loan.

How to correct CIBIL report – Step by step process

At first, you have to buy a CIBIL report. Most people taking a free report from different online portal. That is not recommended. Because some of the companies misuse your data. They apply for a loan here and there without informing you which decreases your CIBIL score. Even excessive application down your App score. Which reduces your loan getting probability?

Buy CIBIL report visiting Transunion   CIBIL’s official website directly.

The link is provided below.

Buy CIBIL report

There are three options for subscription. They are Rs.550 for one month, Rs.800 for 6 months, and Rs.1200 for one year. We will recommend buying 6 months report. Because it takes 30 days to 45 days generally to correct the CIBIL report.

In some cases, it takes more than two months. It won’t take more than six months to correct all your error normally. By buying a six-month report you can take unlimited reports from the CIBIL site. You can check your report from CIBIL frequently, this will not affect your CIBIL score.

Check the CIBIL report carefully:

If you are unable to read the CIBIL report and understand you can’t find out the error or mistakes in your report. Accordingly, you can’t rectify the problem.

As we saw, few bank managers can’t read the CIBIL report correctly. So read the contain till the end carefully.

There are five sections in the consumer CIBIL report.

• Information related to name and identification:

You will see your name, Date of Birth, Gender, PAN card number, voter card number, Aadhaar number, and Passport number in this section.

 

• Contact information:

In this section, you will find out your past and present mobile number which you provided to the bank at the time of the taken loan.

You will find your email ID if you provide a bank when you take the loan. If you did not provide any email ID. Then you can see any other incorrect e-mail ID over there.

Next, you will find your residence and business address in this section. If your past address differs from now then the old address will be shown here. Your permanent address and office address are provided also.

 

• Employment Information:

Employment information is provided in this section. If you are a businessman then it may be shown as a business or self-employed.

• Account section:

This is the most important section. Here, all of your past and present account repayment history is available. You will find the credit institution name and account number where you take the loan in this section. You will find the type of loan, ownership, account open date, payment end date, last reporting date, loan sanction amount, current balance, repayment tenor, and interest rate. You will find the account status here. In this field, you may see written off, settlement, or close information. Suite files also mention in this field. The last 36 months of payment history is shown in this section.

• Inquiry section:

You will see all loan application in different bank and credit institutions here. Moreover, you will find the company name, date of inquiry, the purpose of the loan, and the amount you applied for.

Methods of CIBIL error correction:

There are multiple ways to correct your CIBIL report in 2024. The two most common practices are raising Online Disputes and sending Written complaints or complaint letters. In this tutorial, I will guide you on how to perform both of the ways to correct CIBIL reports.

#Method 01

Raise an Online Dispute in CIBIL:

 

Now scroll a little bit, and click the Raise a dispute link.

Now you have landed at the CIBIL Dispute Center.

Scroll below and click the Access Dispute Form button.

Upon clicking the button, it will take you to the dispute selection area. Here, you need to select your dispute type based on your requirements.

 

If your dispute is related to your personal information like your name, DOB, Gender, and PAN, click the Personal Information link.  

Now, read everything carefully and select the options accordingly by clicking the Find Solution link.

Now scroll down to this new page and click the Raise a Dispute button.

You have been redirected to the Personal Information Form. You can see here your Name, Date of Birth, Gender, and PAN number.If you find any of your personal information shown inaccurately, edit the details with the correct one and click the Continue button.

Recheck the disputed items once more and click the Submit button. Congratulation! You have successfully raised your online dispute. Don’t forget to save the dispute id like CDS19102023000123. 

 

It is possible that some unknown loans and credit cards can be found in your CIBIL report that do not belong to you, and it is necessary to remove them as soon as possible. Sometimes, the same loan may be repeated multiple times in your CIBIL report. Also, Inaccurate Amount Overdue, Current Balance, DPD, Written-off, or settled status can damage your CIBIL score.

 

If your dispute is related to your loans or credit cards, select the Account Section link in the previously mentioned dispute section. Follow the same method until you reach the Account Section Form I discussed a while ago.  

Select the specific account that you want to raise a dispute, and click the expand icon.

Edit the text to modify and update the necessary information. Click the Continue button, and click the Submit button. Congratulation! now you have learned how to raise online disputes to correct your CIBIL report and increase your CIBIL score quickly.

#Method 02

Raise a online Dispute in CIBIL through Written Complaint:

We often see that only a dispute may not be enough to correct your CIBIL report. You may need to send a written complaint or complaint letter to CIBIL to accelerate your rectification process. Here, I will guide you on how to send written complaints to CIBIL. Go to the CIBIL official website and scroll down at the bottom. 

Click the Contact-us and go to the next page.

Now click the Click Here To Know The Details button and then the Click here link

Now select the report type, weather it is your Personal report or Commercial report.

Now select the preferred options as I am selecting here the dispute option.

Here, you need to select the option carefully.

 

I am selecting the Dispute -Account Section option and then clicking the clicking here link.

A new page will be open, then click the new application.

A CIBIL dispute form will be open.

Fill up the form with all the necessary information and describe the query in the text area. Attach the relevant documents, input the captcha code, and submit the form. Save the Service Request Number for further communication.Done!

Follow the same process for Personal Information, Contact Information and many more.

 

These are the two common ways to raise online disputes so far. But you can follow some other options as well.   

#Method 03

Send an E-mail to CIBIL’s Nodal Officer:

Here you can send an email to [email protected] writing the entire mistake available in your CIBIL report. Provide your all personal detail like PAN card number, Voter card number, date of birth, mobile number, etc.

Send all documents along with the CIBIL report. You will get a service request number instantly. You will get the solution within 30 days. Sometimes customers may get the solution before 30 days.

In the case of a private bank, your reply mail may come early. In the case of PSU Bank, it takes a little more time but a report will come within 30 days.

 

 

Note – Your CIBIL report correction depends on the bank or credit institution from where you take the loan. If they don’t send the correction report to the CIBIL then CIBIL can’t change your report itself. So, if no correction is made you can make a dispute again.

As we saw second-time dispute correction may solve the problem. Till the problem is not solved then you can create a grievance on the CIBIL site providing your service request number.

It will be better when you send the complaint mail to the CIBIL put bank email ID also. Here you will get a response faster. Every bank has its central processing unit for CIBIL who deals with CIBIL. If you can collect their e-mail ID then your problem will be solved at double speed.

#Method 04

Send a Letter to Transunion CIBIL by Post:

You may also send a complaint letter to CIBIL via post. Describe all the issues in a letter and send it to –

REGISTERED CORPORATE OFFICE
TransUnion CIBIL Limited
(Formerly: Credit Information Bureau (India) Limited)
One World Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400 013.

This process may take some time, but an effective way to correct your CIBIL report.

#Other Ways

Contact Customer Support of Transunion CIBIL:

You can call TransUnion CIBIL directly on their official phone number and approach them to correct the discrepancies in information in your CIBIL report.

Consumer Helpline Number: +91 – 22 – 6140 4300
Timings [Mon – Fri]: 10:00 AM to 06:00 PM

Board Line Telephone: +91 – 22 – 6638 4600

Unfortunately, this method may not work every time. Hence, it does sometimes. 

Visit Transunion CIBIL:

Office Walkin Timings: [Monday – Friday] 10AM- 6PM

Guidelines for Walk-in consumers:

Individual consumers visiting Transunion CIBIL office have to carry original and photocopy of the following ID proofs (any one)

1. PAN card

2. Passport

3. Driving License

4. Voters ID

Few common errors in CIBIL report:

We came to know all the methods of how we can rectify the mistake in our CIBIL report. The question is what kind of mistake or error available in the CIBIL report.

There are no one or two specified mistakes available in the CIBIL report. There can be a huge mistake available in the report from begging to the end of the report.

Although some common errors we have seen in our customer’s CIBIL report. Those errors affected the CIBIL score. Here, the account section error is most important. Check your account status. The customer closes the account but the status is showing written off. The customer did settlement but the status is showing written off.

The customer clears all the dues but it shows overdue in the account. The customer closed the account long before but it shows open still now. The customer cleared all dues still it showing delayed payment. We provided a few examples here. You need to find out what is your problem by reading the CIBIL report carefully.

 

Read also:

• How to remove “Settled” status from CIBIL report?
• How to remove “Written off” status from CIBIL?
• How to remove “Suit filed” from CIBIL report in 2024?
• CIBIL Score repair agency in Kolkata